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Return shipments

Are you not completely satisfied with your order? Or is the device broken? That's annoying! And we will solve this for you.

30 day period
If you haven’t been completely satisfied with your purchase, please let us know within 30 day’s after it’s received. You will get another 14 days to return your purchase via the free returnlabel. Please make sure that it’s being returned in the original packiging and its original state. When the product is visibly being used, you won’t be left with the product. 75% of the original order amount will be transferred back to your account.

Refund Solar Power Supply

Despite the high quality of our products you may find a device at delivery is defective or becomes defective after use. You can be assured that we will solve this for you. Even if it is not included in the factory warranty. All our products do you have a warranty of at least 2 years. Are you not sure if the problem of your product belongs to warranty? Please contact our customer service, we will help you.

Register Return
Report the return via the link "Report return” in "My Account". Do you not yet have an account? The confirmation of your order contains a link for submitting a return. Or contact our customer service in advance, if there are any doubts. If you have a reported a return, our customer service will contact you within one working day.

How do we solve it for you
Once we receive your device, it is tested in our warehouse. Have you chosen a replacement product? Or do you want to receive a full refund (only possible within 14 days of your order)? Within two to three working days, your return is processed. If a refund takes place, it will be credited to your account within 5 working days.

Need help?

Our customer service is available at
Mon till Fri 9:00 - 12:30 / 13.30 - 17.00 by phone: ++44 (0)20 3695 5900
Contact us directly via chat.
Send us an e-mail and we will contact you shortly.